Policies

Memberships can be purchased at anytime
New memberships will become available for purchase for the winter season
Memberships are charged the 15th of every month
If a membership is purchased in the middle of the plan period (before or after the 15th), charges will be taken on a pro-rated basis, as opposed to the full amount
Memberships are non-transferable
PLEASE NOTE: Services listed in some membership plans, followed by an asterisk (*) are not included. You have the option to purchase the asterisked service at a discounted price
Cancellations: Customers may cancel their membership(s) at anytime. Once you've submitted your request to cancel your membership, services will end at the end of the service month, not the cancelation date. To avoid additional monthly charges, please submit cancelation requests no later than 5 days before the new billing cycle. Cancellations received within 24 hours of purchase may be eligible for a full refund less $10 service fee

Below are the following policies enforced at Beyond Detailing

Customers are required to submit payment at least 24 hours before all appointments
Before any interior detail, customers should remove all personal belongings from vehicle. This will avoid the loss of items while vacuuming or damages (seat covers are considered personal belongings)
PLEASE NOTE, BEYOND DETAILING IS NOT RESPONSIBLE FOR ANY DAMAGE(S) THAT MAY OCCUR DURING THE REMOVAL OF FOREIGN SUBSTANCES, BY APPLICABLE METHODS, FROM THE CUSTOMER’S VEHICLE CAUSED BY THE CUSTOMER OR OTHER PARTY
Beyond Detailing is not responsible for damaged ceiling liners
All services includes window cleaning and light vacuuming
If a Customer is not able to make their appointment, you must contact Beyond Detailing at least 24 hours prior. Failure to cancel or reschedule an appointment in the appropriate time, will result in a 25% restocking fee.
After a detail, we recommend Customers view the vehicle just in case there were concerns that were not addressed
Beyond Detailing does not provide refunds
Beyond Detailing does not accept gifts
Beyond Detailing has the right to post before and after pictures of their work. The posts made by Beyond Detailing and/or its Agent(s) are not linked to the Customers. If a Customer does not want the images of their vehicle posted, simply let us know at the appointment.
The time allocated for each service is ample. If your vehicle is not completed in the time allocated, due to the level of cleaning needed, you will need to book another appointment.